Privacy Policy & GDPR Compliance

GENERAL

The use of the electronic pages and services provided to the visitor/user, from the company’s website, presupposes your unconditional agreement with the Privacy Policy on the Protection of Personal Data of this website. Therefore, the visitor/user must carefully read the contents of this page before using the services of our website. If you do not agree, you should leave it and NOT make any use of its services and content.
This privacy policy may change from time to time in accordance with legislation or industry developments. We will not expressly notify our customers or website users of these changes. Instead, we encourage you to periodically check this page for any changes to this privacy policy. Your continued use of the site even after any changes to the Privacy Policy constitutes your unreserved acceptance of these terms.

Privacy

We collect and process your personal data only when absolutely necessary.
We will never sell, rent, distribute, or disclose your personal information in any way, except as required.
If you are under 16 years of age, you MUST have your parents’ consent before using the services of this website.

Relevant legislation

Along with our company’s internal IT systems, this website has been designed to comply with the following laws/regulations regarding the protection of users’ personal data:

1. EU Data Protection Directive 1995 (DPD)
2. EU General Data Protection Regulation (GDPR) 2018

Personal information this website collects and why we collect it

This website collects and uses personal information for the following reasons:

Invoicing / financial information services

In the event that you purchase any of our services/products, we will keep on our database the information necessary for their invoicing, as well as for communication between us, such as name, address, email, telephone, contact number, etc. We will contact you in cases concerning the payment of services / products, billing balances, recurring charges, information about offers on our products, etc. via e-mail, sms or telephone. All data transmitted via email is protected by a TLS/SSL security protocol.

Website traffic monitoring

Like most websites, this one uses Google Analytics (GA) to track user activity. We use this data to determine the number of people using our website, to better understand how they find and use our websites, and to see their journey through the website. Although GA records data such as your geographic location, device, web browser and operating system, none of this information makes you personally identifiable to us. GA also records your computer’s IP address, which could be used to identify you, but Google does not give us access to this. We consider Google to be a third party data processor that is compliant with the requirements of European legislation.

Contact forms and email links

In the event that you choose to contact us using a contact form or a link in our email, none of the data you provide will be stored by this website or transferred to or processed by any third party data processor as defined below under “Our Third Party Data Processors”. Instead, this data will be sent to us in an email message via SMTP (Simple Mail Transfer Protocol). Our SMTP servers are protected by TLS/SSL security protocol, which means that email content is encrypted before it is sent over the internet. Email content is decrypted by our local computers and devices.

Electronic newsletter

If you choose to participate in our email newsletter, the email address you submit to us will be forwarded to Mailchimp who provides us with our email marketing services. Mailchimp is a third party data processor (see our Third Party Data Processors section below). The email address you submit will not be stored in the database within the website or in any of our company’s internal IT systems. Your email address will remain in Mailchimp’s database as long as we continue to use its services for our email marketing or until you explicitly request to be removed from the list. You can do this by using the unsubscribe link contained in all email newsletters we send you. As long as your email address remains in Mailchimp’s database, you will receive periodic informational emails from us about offers on our products or services.

Customer satisfaction survey / customer reward program

The data we collect from the website, provided you have accepted the terms of use, may be used to participate in a Customer Satisfaction Survey where you are asked for your opinion on the experience of using the website and our products/services or in a customer reward program where you receive special sales / offers on our products and services, under specific conditions.

Live chat

When communicating via live chat, the information we collect is the name, email address, IP, the date and time of the communication as well as the text exchanged during this communication. These details are collected for better customer service and security reasons.

Advertising campaigns

Third-party vendors, including Google, can display our ads on websites across the Internet. For this reason, we may use cookies to update, optimize, and display ads based on a user’s previous visit to our website, as well as for remarketing purposes. You can opt-out of such use of cookies by Google by clicking here. Additionally, you can opt-out of the use of such cookies by third-party vendors by clicking here.

About Cookies

What is a cookie?

The term ‘cookie’ refers to a small data file consisting solely of a series of information in text form. The website transfers this file to the web browser on your computer’s hard drive, either temporarily throughout your visit or sometimes for more extended periods, depending on the type of cookie. Cookies perform various functions (for example, distinguishing you from other visitors to the same site or remembering certain things about you, such as your preferences) and are used by most websites to enhance your experience as a user.
Each cookie is unique to your browser and contains some anonymous information. A cookie usually contains the domain name from which the cookie originated, the ‘lifetime’ of the cookie, and a value (typically in the form of a randomly generated unique number).

Types of cookies

The basic types of cookies that websites may use are described below.

• Session Cookies

  These are temporary cookies that remain in your device’s browser cookie file only during your visit and are deleted when you close the browser.

• Persistent Cookies

  These remain in your device’s browser cookie file even after you close the browser, sometimes for a year or more (the exact duration depends on the lifespan of each cookie). Permanent cookies are used when the website administrator may need to identify you across more than one visit (e.g., to remember your username or site customization preferences).

• First-Party Cookies

  These are cookies installed on your browser and/or device’s hard drive by the website you are visiting. This includes assigning a unique identifier to you for the purpose of tracking your navigation on the website. Website administrators often use first-party cookies for managing visits and identification purposes.

• Third-Party Cookies

  These are cookies used by third parties, such as social networks, to track your visits across various websites where they advertise. The website administrator does not have control over these third-party cookies.

Cookies on this website and how to manage them

On this website, we use cookies to enhance the user experience for visitors. The functionality of the website will be significantly affected if you disable or do not accept the use of cookies.
Here are details about third-party cookies used on this website, including how to disable them and the impact of disabling on the website’s functionality. If you want more information on how to manage certain types of cookies, including controlling or deleting them, please visit: www.aboutcookies.org.

Google Analytics Cookies

Cookies from the Google Analytics service are performance analytics/recording cookies that allow us to collect anonymous information about how visitors use our website. These cookies can inform us about the number of visitors to the site, the time and duration of access, and also provide information about how visitors navigate various parts of the website. These pieces of information help us improve the functionality of our website. These pieces of information help us improve the functionality of our website.
The information collected by Google Analytics cookies regarding our website is transferred and stored on Google’s servers in accordance with Google’s privacy policy.
For more information about the Google Analytics service, please click on https://support.google.com/analytics/answer/6004245
You can disable tracking from the Google Analytics service by clicking on https://tools.google.com/dlpage/gaoptout?hl=en=GB.
If you disable these cookies, your use of the website will not be counted, nor will it be used in the statistical data we collect to improve the services we provide through the website. The operation of the website will not be affected.

Cookies from video service providers (Google, Vimeo, DailyMotion, etc.)

These providers may place cookies on your device if you watch videos on our website that they provide to us as an external service.
If you disable these cookies, you may not be able to view embedded videos on our website.

Cookies from social networks.

Third-party social networks may place cookies on your device if you choose to share content from our website with them by clicking on one of the embedded buttons titled ‘Share.
If you disable these cookies, the ‘Share’ functionality will not be available.

Cloudflare Cookies

The DNS records of Cloudflare are used to provide secure connections between visitors and our servers, as well as to protect the servers from DDoS attacks. The Cloudflare cookie helps recognize the visitor as trustworthy.
More information about the cookie can be found here: https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-

Regarding the server of this website:

All web traffic (file transfers) between this website and your browser is encrypted and transmitted via the HTTPS protocol using SSL (Secure Sockets Layer). In order to ensure the smooth and safe operation of our services, our servers record the user’s IP and, in case of failed connections, the login username in log files, through security systems (firewalls, ddos ​​filters, http filters, sql injection filters, visit statistics, cloudflare services) and backup. All the above data are kept for short periods of time on our servers with modern security protocols, so that only authorized personnel have access to them and only in cases to prevent malicious actions.

Our third party data processors

We use a number of third parties to process personal data for us (eg data center services, hosting services, backup services, payment providers, transport companies, marketing services, etc.). These agencies have been carefully selected to comply with the legislation mentioned herein.

Data breaches

For all your personal information stored in our database, all necessary measures will be taken to secure it.
We will report any unlawful breach of the database of this website or the database of any third party data processor to any and all directly concerned as well as to the authorities within 72 hours of the breach, as long as it is apparent that the personal data that is stored in a recognizable format, have been stolen.

Access to data

For all your personal information stored in our database, you have the right to access, correct, delete it. You can get information about it and its limitations by contacting us.

Data controller

You can contact the controller of this website at the email listed on the contact page.